Cancellation and Postponement Policy

To ensure fairness, transparency, and continuity of service, pharmacy coach applies the following cancellation and postponement terms to all fee-for-service engagements, including:

• Independent Audit Services
• FSOP Pharmacist Coaching Packages

• Postponement requests must be submitted in writing.
• Postponements are accepted without refund, and must be rescheduled within 30 calendar days of the original booking.
• If rescheduling is not confirmed within this period, the booking will be considered cancelled and subject to the cancellation terms below.

Notice Period

Less than 7 days: No refund. Full service fee is payable.

7 days or more: Refund issued minus an administration and booking fee:

• 20% of the total service fee, or
• $300 + GST, whichever is greater.

• Cancellation or postponement must be requested via email to the Pharmacy coach team.
• Refunds (where applicable) are processed within 14 business days.
• Group coaching bookings are subject to the same terms per participant.
• Travel fees (if incurred) are non-refundable once scheduled.