Pharmacy Proprietor Audit Service (PPAS)

 Protect your pharmacy — and your registration — in an evolving national regulatory environment.

Pharmacy proprietors are legally accountable for ensuring medicines, poisons and therapeutic goods are stored, supplied and documented correctly — even when day-to-day tasks are delegated.

Across Australia, regulators have strengthened audit and enforcement powers, increasing scrutiny on areas such as:

• Handling of controlled and monitored medicines
• Accurate registers, storage controls and documentation
• Temperature, expiry and stock management compliance
• Record keeping and retention standards

These expectations are reflected in updated legislation, policy reforms and enforcement approaches across multiple jurisdictions.

Non-compliance may expose pharmacies to tiered penalties, infringement notices and significant financial or professional consequences. Serious breaches can lead to substantial fines, regulatory action affecting registration, and in extreme cases criminal prosecution.

Proprietors often have limited time and specialised expertise to manage evolving compliance obligations. Independent audits led by practising pharmacists provide practical assurance — supporting operational excellence while protecting licence, reputation and business continuity.

Start by completing the Expression of Interest (EOI) form and receive the free pharmacy coach Proprietor Self-Audit Checklist, designed to highlight common Tier 3 – 5 risks before regulators do.

• Identify missing SOPs or perform checking logs
• Map compliance gaps across your pharmacy
• Generate a simple “risk snapshot” for your next CQI (Continuous Quality Improvement) meeting

Our independent audits are led by pharmacist auditors with proprietor experience – just like you. Our independent auditors understand both clinical practice and legislative compliance.
Each audit provides a confidential, practical assessment and report aligned with NSW Health expectations.

• A detailed Compliance Audit from an Independent Auditor with Tier-referenced risk ratings
• Action plan with timelines for corrective actions and areas of improvement
• Ongoing self-audit recommendations
• Temperature gauge of risk management recommendations
• Optional follow-up coaching to train staff and reduce recurrence

We combine pharmacy practice insight with compliance expertise to protect your business and your pharmacy’s licence and possible pain points proactively.

• Real pharmacists — not generic consultants
• Aligned with NSW MP&TG Act 2022 expectations and requirements
• Practical, education-based recommendations
• Strengthened audit readiness and peace of mind

Our pharmacist auditors understand your workflow — not just the legislation.
We combine clinical insight with compliance rigour to help you:

• Reduce audit stress;
• Protect your pharmacy’s licence and business reputation;
• Strengthen staff accountability;
• Avoid costly regulatory escalations;
• Meet the new expectations of regulators and the public.

1. Register your interest and receive the free Proprietor Audit Tool. Register your EOI
2. Then schedule your Independent Audit to ensure your pharmacy is fully aligned with NSW Health’s MP&TG Act 2022 standards.

Compliance is no longer optional — it’s part of safe, modern pharmacy practice.